Account Management Job Opportunity
The Job…
Flow’s Account Managers hold day-to-day responsibility for the mutually profitable, ongoing relationships with their portfolio of our clients.
In conjunction with Flow’s Client Services Director (CSD), you will write account plans, identify project opportunities, write proposals and oversee delivery of - and payment for - Flow’s services. You will be promoting the insightful user experience (UX) research and customer-centred design skills of some of the best UX consultants in the business. Several of our clients have been with us since we launched in 1997. Others have appointed us very recently. Each account has its excitements and challenges. You will be tasked to ensure that opportunities on your accounts are capitalised upon and that account issues are identified and resolved quickly, escalating to line and senior management as required. Essentially, you will helping to ensure we expand the services we provide to our frequent, long-term clients whilst also servicing our significant inbound pipeline of one-off and less frequent customers.
You are...
Able to demonstrate the ability to engage clients in business-generating conversations and to work in a creative environment. You will be an advocate of the alignment of qualitative and quantitative research with User-Centred Design (UCD) as the path to providing clients with market-leading customer experience solutions.
You will project a warm, engaging personality and demonstrate the ability to win-over-others, whether they are clients, colleagues and/or business partners.
Direct experience in UX/UCD would be the ideal background.
The rewards...
- A beautiful space to work in and a dynamic, friendly, UCD-obsessed group of people to work with
- 5 weeks holiday allowance
- £28 – 45k per annum plus company wide bonus, BUPA private medical, free fruit and Cake Friday
What we’d like you to have...
- The proven ability to sell research and/or creative services to blue-chip and digital clients
- Account planning skills and the drive to realise the plans
- Excellent, persuasive verbal and written communication skills
- Delivery team motivation and management skills – and the ability to understand the difference
- Proficiency with Salesforce (or equivalent CRM software)
- A razor-sharp ability to identify and secure the win-win conclusion
Important details...
YOU MUST BE ALREADY ELIGIBLE TO WORK IN THE UK. Candidates must be available for interview in London.
You need to be of graduate calibre. Postgraduate is advantageous.
You must have fluent written and spoken English.